Support
How to take support
Need Support?
We’ll be happy to talk to you, don’t hesitate to mail us if there is any problem with our products or you just want to chat. You may reach us at
Support requests are being processed on business days Monday to Friday 10:30 to 18:00 (GMT +5:30) up to 2 business days.
Item support Policy:
Team-viewer, AnyDesk, Skype, Phone Calls, Signal, and Whatsapp supports are not available., if you need it will be paid service.
Support Via E-Mails and Support requests are being processed on business days Monday to Friday from10:30 to 18:00 (IST +5:30) up to 2 business days.
Support Subscription Must be active to available support. if your support expired we not able to provide support. Please renew your support then contact us.
Installation, Updating, Customization and deployment services are not free and not included in support.
After making any customization either self or from other developers then we will not able to provide any kind support.
Offline Installation and Updating services Not possible for us.
Before giving cPanel, Plesk, AA Panel, Cyber Panel, VPS, SFTP, FTP, PhpMyAdmin and server access please take backup all files and database. we not responsible any kind of data loses, server crash.
After support done must change your cPanel, Plesk, AA Panel, Cyber Panel, VPS, SFTP, FTP, PhpMyAdmin and server details like : password and username.
Before project live test all things we not able to responsible for any kind issue technical and non technical.
Item support includes:
Availability of the author to answer questions
Answering technical questions about item’s features
Assistance with reported bugs and issues
Help with included 3rd party assets
For better support mail us
However, item support does not include:
Customization services
Installation services
Updating services
After self customization or any changes made in the database like (deleting rows or columns or deleting the whole database) support is not available in such cases.
Team-viewer, Anydesk, Skype, Phone Calls, Signal and WhatsApp supports are not available for better support to mail us. if you need it will be paid service.
Please do not send multiple emails, we will respond to you as soon as possible. sending multiple mail will more delay your reply's.
Server related issues Like: 404, 419, 403, Internal server errors not comes under support.
Support Timings
Note: Saturday and Sunday are non-working days we will not be able to provide support.
Monday - 10:30 to 18:00 (GMT +5:30)
Tuesday - 10:30 to 18:00 (GMT +5:30)
Wednesday - 10:30 to 18:00 (GMT +5:30)
Thursday - 10:30 to 18:00 (GMT +5:30)
Friday - 10:30 to 18:00 (GMT +5:30)
Saturday - Closed
Sunday - Closed
How to take quick support:
For quick support drop mail with all details like : purchase code, admin details, URL of site, cPanel/Plesk/ FTP. After support done must change your cPanel, Plesk, VPS, SFTP, FTP and server details like : password and username.
Don't forget to make debug true and check error, Then attach error screenshot in mail.
Don't send multiple mail and comment.
If support expired must be renewal.
Before start project watch YouTube video and read documentation carefully.
All server requirements as per documentation.
Before giving cPanel, Plesk, VPS, SFTP, FTP and server access please take backup all files and database. we not responsible any kind of data loses, server crash, etc.
After support done must change your cPanel, Plesk, VPS, SFTP, FTP and server details like : password and username.
Please note that we are not responsible for any kind of data loss or server crashes that may occur during the installation, updating, bug fixing, use, or maintenance of our software. We strongly recommend that all users take comprehensive backups of their data and server settings before sharing cPanel/Plesk Panel/FTP/SFTP/Cyber Panel/AA Panel/PhpMyAdmin, Server details or making any changes to their server configuration. By providing Server details or any other sensitive access credentials, you acknowledge and agree that you do so at your own risk, and it is your responsibility to ensure that your data is backed up and secure. We advise taking all necessary precautions to safeguard your data to avoid any potential data loss or service interruptions.
Bugs:
If you found any bug please mail us bug with screenshots, videos, we try to resolve as soon as possible. if your support expired and get bug no worry just report us. If you get any issue and its not in our live demo then its not count as bug. If Bugs are resolved in newer versions then upgrade to new version. Installation and updating not included in support.
Non-Critical Bugs: Bugs that are not critical but affect the usability or features of the software may require a fee to fix if support expired. We offer a bug-fixing service at a reasonable rate for such issues. You can choose to renew support package at current rates to receive continued bug fixes. Critical Bugs: If a bug is deemed critical we will address it at no extra charge after support expired.
Email: sudhirchechani@gmail.com
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