# Support

{% hint style="info" %}
**This item is non supported !**
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## **However, item support does not include:** <a href="#however-item-support-does-not-include" id="however-item-support-does-not-include"></a>

* Customization services
* Installation services
* Updating services
* Author to answer any kind questions
* Technical questions about item’s features
* Assistance with reported bugs and issues
* 3rd party assets or issues
* After self customization or any changes made in the database like (deleting rows or columns or deleting the whole database) support is not available in such cases.
* Team-viewer, Anydesk, Skype, Phone Calls, Signal and WhatsApp supports are not available. if you need it will be paid service.
* Server related issues Like: 404, 419, 403, Internal server errors not include under support.

## **Item support Policy:** <a href="#item-support-policy" id="item-support-policy"></a>

* Team-viewer, AnyDesk, Skype, Phone Calls, Signal, and Whatsapp supports are not available., if you need it will be paid service.
* Support Via E-Mails and Support requests are being processed on business days Monday to Friday from10:30 to 18:00 (IST +5:30) up to 2 business days.
* This Item is Not Supported.
* Installation, Updating, Customization and deployment services are not free and not included in support. Its Paid Service.
* After making any customization either self or from other developers then we will not able to provide any kind support.
* Offline Installation and Updating services Not possible for us.
* Before giving cPanel, Plesk, AA Panel, Cyber Panel, VPS, SFTP, FTP, PhpMyAdmin and server access please take backup all files and database. we not responsible any kind of data loses, server crash.
* After support done must change your cPanel, Plesk, AA Panel, Cyber Panel, VPS, SFTP, FTP, PhpMyAdmin and server details like : password and username.
* Before project live test all things we not able to responsible for any kind issue technical and non technical.

{% hint style="danger" %}
#### **Note:**  Saturday and Sunday are non-working days we will not be able to provide support. <a href="#note" id="note"></a>
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#### **Support Timings** <a href="#support-timings" id="support-timings"></a>

Note: Saturday and Sunday are non-working days we will not be able to provide support.

* Monday - 10:30 to 18:00 (GMT +5:30)
* Tuesday - 10:30 to 18:00 (GMT +5:30)
* Wednesday - 10:30 to 18:00 (GMT +5:30)
* Thursday - 10:30 to 18:00 (GMT +5:30)
* Friday - 10:30 to 18:00 (GMT +5:30)
* Saturday - Closed
* Sunday - Closed

#### **How to take quick support:** <a href="#how-to-take-quick-support" id="how-to-take-quick-support"></a>

* For quick support drop mail with all details like : purchase code, admin details, URL of site, cPanel/Plesk/ FTP. After support done must change your cPanel, Plesk, VPS, SFTP, FTP and server details like : password and username.
* Don't forget to make debug true and check error, Then attach error screenshot in mail.
* Don't send multiple mail and comment.
* This Item is Not Supported.
* Before start project watch YouTube video and read documentation carefully.
* All server requirements as per documentation.
* Before giving cPanel, Plesk, VPS, SFTP, FTP and server access please take backup all files and database. we not responsible any kind of data loses, server crash, etc.
* After support done must change your cPanel, Plesk, VPS, SFTP, FTP and server details like : password and username.
* Please note that we are not responsible for any kind of data loss or server crashes that may occur during the installation, updating, bug fixing, use, or maintenance of our software. We strongly recommend that all users take comprehensive backups of their data and server settings before sharing cPanel/Plesk Panel/FTP/SFTP/Cyber Panel/AA Panel/PhpMyAdmin, Server details or making any changes to their server configuration. By providing Server details or any other sensitive access credentials, you acknowledge and agree that you do so at your own risk, and it is your responsibility to ensure that your data is backed up and secure. We advise taking all necessary precautions to safeguard your data to avoid any potential data loss or service interruptions.

#### **Bugs:** <a href="#bugs" id="bugs"></a>

If you found any bug please mail us bug with screenshots, videos, we try to resolve as soon as possible. if your support expired and get bug no worry just report us. If you get any issue and its not in our live demo then its not count as bug. If Bugs are resolved in newer versions then upgrade to new version. Installation and updating not included in support.

**Non-Critical Bugs:** Bugs that are not critical but affect the usability or features of the software may require a fee to fix if support expired. We offer a bug-fixing service at a reasonable rate for such issues. You can choose to renew support package at current rates to receive continued bug fixes. **Critical Bugs:** If a bug is deemed critical we will address it at no extra charge after support expired.

#### Email: sudhirchechani@gmail.com <a href="#email-sudhirchechani-gmail.com" id="email-sudhirchechani-gmail.com"></a>

***

[sudhirchechani@gmail.com](https://mediacitydocs.gitbook.io/ai/conclusion/support#email)
