# Support

## YouTube Videos

Watch our YouTube Videos to understand the script or clearing the doubts you have like how to use script also [**subscribe to**](https://www.youtube.com/channel/UCc-zlyNis_oMrBQHTG-ZzNA) the channel to stay updated.

[Checkout eClass playlist](https://youtube.com/playlist?list=PLs9JJVQP1gn0DjZUG_rboxZUUSJFvZrm5)

{% embed url="https://youtube.com/playlist?list=PLs9JJVQP1gn0DjZUG_rboxZUUSJFvZrm5" %}

## ​👩💻How to take support <a href="#how-to-take-support" id="how-to-take-support"></a>

**Need Support?**

**We’ll be happy to talk to you, don’t hesitate to mail us if there is any problem with our products or you just want to chat. You may reach us at** [**sudhirchechani@gmail.com**](mailto:sudhirchechani@gmail.com) **Support requests are being processed on business days Monday to Friday 10:30 to 18:00 (GMT +5:30) up to 2 working business days.**

### **Item support Policy:** <a href="#item-support-policy" id="item-support-policy"></a>

* Team-viewer, AnyDesk, Skype, Phone Calls, Signal, and Whatsapp supports are not available., if you need it will be paid service.&#x20;
* Support Via E-Mails and Support requests are being processed on business days Monday to Friday from10:30 to 18:00 (GMT +5:30) up to 2 business days.
* Support Subscription Must be active to available support. if your support expired we not able to provide support. Please renew your support then contact us.
* Installation, Updating, Customization and deployment services are not free.
* after making any customization either self or from other developers then we will not able to provide any kind support.
* Offline Installation and Updating services Not possible for us.
* Before giving cPanel, Plesk, VPS, SFTP, FTP and server access please take backup all files and database. we not responsible any kind of data loses, server crash.&#x20;
* After support done must change your cPanel, Plesk, VPS, SFTP, FTP and server details like : password and username.
* Before project live test all things we not able to responsible for any kind issue.&#x20;

### **Item support includes:** <a href="#item-support-includes" id="item-support-includes"></a>

* Availability of the author to answer questions
* Answering technical questions about item’s features
* Assistance with reported bugs and issues
* Help with included 3rd party assets
* For better support mail us

### **However, item support does not include:** <a href="#however-item-support-does-not-include" id="however-item-support-does-not-include"></a>

* Customization services
* Installation services
* Updating services
* After self customization or any changes made in the database like (deleting rows or columns or deleting the whole database) support is not available in such cases.
* Team-viewer, AnyDesk, Skype, Phone Calls, Signal and Whats-app supports are not available for better support to mail us. if you need it will be paid service.&#x20;
* Please do not send multiple emails, we will respond to you as soon as possible. sending multiple mail will more delay your reply's.&#x20;
* Server related issues Like: 404, 419, 403, Internal server errors not comes under support.

{% hint style="warning" %}
**Note:** Saturday and Sunday are non-working days we will not be able to provide support.:slight\_smile:&#x20;
{% endhint %}

### Timings <a href="#timings" id="timings"></a>

​✅ Monday - 10:30 to 18:00 (GMT +5:30)

&#x20;✅Tuesday - 10:30 to 18:00 (GMT +5:30)

&#x20;✅Wednesday - 10:30 to 18:00 (GMT +5:30)

&#x20;✅Thursday - 10:30 to 18:00 (GMT +5:30)

&#x20;✅Friday - 10:30 to 18:00 (GMT +5:30)&#x20;

❌Saturday - Closed&#x20;

❌Sunday - Closed



## **How to take quick support:** <a href="#however-item-support-does-not-include" id="however-item-support-does-not-include"></a>

* For quick support drop mail with all details like : purchase code, admin details, URL of site, cPanel/Plesk/ FTP.&#x20;
* Don't forget to make debug true and check error, Then attach error screenshot in mail.&#x20;
* Don't send multiple mail and comment.\
  If support expired must be renewal.
* Before start project watch YouTube video and read documentation carefully.&#x20;
* All server requirements as per documentation.
* Before giving cPanel, Plesk, VPS, SFTP, FTP and server access please take backup all files and database. we not responsible any kind of data loses, server crash.&#x20;
* After support done must change your cPanel, Plesk, VPS, SFTP, FTP and server details like : password and username.

## **Bugs:** <a href="#however-item-support-does-not-include" id="however-item-support-does-not-include"></a>

If you found any bug please mail us bug with screenshots, videos, we try to resolve as soon as possible. if your support expired and get bug no worry just report us, we found its bug we surely improve it and provide product update. If you get any issue and its not in our live demo then its not count as bug.&#x20;

[\
](https://www.youtube.com/playlist?list=PLs9JJVQP1gn0DjZUG_rboxZUUSJFvZrm5)
