---
description: Section intro goes here. You can list all your FAQs using the format below.
---

# General Settings

## HTTP 500 Error? <a href="#id-500-error" id="id-500-error"></a>

This error show due to

* Please make sure you select PHP version 8.2.4, MySQL 5.7, Maria DB 10.4
* Please make sure your database all details are correct.
* Please make sure your al files extract properly specially vendor folder.
* Please make sure your all mail settings are correct. [https://mediacitydocs.gitbook.io/eclass-learning-management-system/setting-up-eclass/mail-settings](https://mediacitydocs.gitbook.io/eclass-learning-management-system/setting-up-eclass/mail-settings)

&#x20;**if still get issue then make debug true and check error. Debug Mode Enable Process**\
[**https://mediacitydocs.gitbook.io/eclass-learning-management-system/faq/untitled-5#debug-mode**](https://mediacitydocs.gitbook.io/eclass-learning-management-system/faq/untitled-5#debug-mode)\


![](https://481183837-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MlDwK4cHCVtu_-e2IHU%2F-MlEDqVC6GZlDNAbceWu%2F-MlEEGBOVieI9MGOWNrU%2Fhttp500.png?alt=media\&token=7304d91f-fc0a-4991-8450-3ff3178f73da)

## Reset/Forgot Password Show Error? <a href="#reset-password-error" id="reset-password-error"></a>

Reset password, Login and Register error show due to you forget to add mail details in the mail settings.\
[https://mediacitydocs.gitbook.io/eclass-learning-management-system/setting-up-eclass/mail-settings](https://mediacitydocs.gitbook.io/eclass-learning-management-system/setting-up-eclass/mail-settings)

## **Payment Gateways Show Error?** <a href="#payment-gateway-error" id="payment-gateway-error"></a>

You get Payment Getaways error due to Check Currency Check Mail Settings and Currency Code.

All price and coupons create from eClass Admin Panel.\
**Payment Gateways not support $0 price it's need at least $1.**\
Don' Forget To **ENABLE** Payment Gateways After Enter Api.\
If Showing Error Check Currency Code In Multiple Currency.

{% hint style="warning" %}
**Note :** All your test complete then make Payment Gateway to live mode,  Payment Gateway Sandbox Mode user and price not support to live mode.
{% endhint %}

## New User Registration Or Login Show Error? <a href="#login-error" id="login-error"></a>

Reset password, Login and Register error show due to you forget to add mail details in the mail settings.\
[https://mediacitydocs.gitbook.io/eclass-learning-management-system/setting-up-eclass/mail-settings](https://mediacitydocs.gitbook.io/eclass-learning-management-system/setting-up-eclass/mail-settings)

**if still get issue then make debug true and check error. Debug Mode Enable Process**\
[**https://mediacitydocs.gitbook.io/eclass-learning-management-system/faq/untitled-5#debug-mode**](https://mediacitydocs.gitbook.io/eclass-learning-management-system/faq/untitled-5#debug-mode)

## How to PHP increase upload file size limit? and File Uploading Issue <a href="#upload-size" id="upload-size"></a>

Its Required for Large File upload Increase it as per your files size. Find file php.ini then find

```
upload_max_filesize=8G
post_max_size=8G
```

[Read Mor](https://www.phpflow.com/php/the-uploaded-file-exceeds-the-upload_max_filesize-directive-in-php-ini/)[e](https://www.phpflow.com/php/the-uploaded-file-exceeds-the-upload_max_filesize-directive-in-php-ini/)

## The Web Site Just Showing a Blank White Page <a href="#blank-white-page" id="blank-white-page"></a>

Blank white screen due to you give space in app name and mail from the name. Go to .env file and remove space and special characters in the app name and mail from the name.

## Contact Page, Map Shows "development purpose only" <a href="#map-show" id="map-show"></a>

&#x20;we can not change Google Map that says "for development only".\
Google Maps is no longer free. You have to associate a credit card so that you can get billed if your site has requests that exceed the $200 credit they give you monthly for free. That is why you get the watermarked maps.\
For more information, see: [https://cloud.google.com/maps-platform/pricing/](https://cloud.google.com/maps-platform/pricing/)

## Mix Content Error <a href="#mix-content-error" id="mix-content-error"></a>

Use SSL setting Full mode and make sure SSL is installed properly in your VPS or Server.

SSL (Secure Sockets Layer) is a technology that is used to establish a secure connection between a web server and a web browser. It is designed to ensure that data transmitted between the server and the browser is secure and cannot be intercepted by third parties.

[Read More](https://devanswers.co/configure-cloudflare-origin-ca-apache/)

## Email Template Location <a href="#email-template-path" id="email-template-path"></a>

Go to resources -> view -> email

## Drop Box Link <a href="#drop-box-link" id="drop-box-link"></a>

Copy the drop box video link, then replace www.dropbox.com with dl.dropboxusercontent.com.

Thus the URL: https://www.dropbox.com/s/example/file.mp4?dl=0 will become: https://dl.dropboxusercontent.com/s/example/file.mp4?dl=0 .

## Currency Code  <a href="#currency-code" id="currency-code"></a>

Please use ISO currency code Like:  [https://www.iban.com/currency-codes](https://www.iban.com/currency-codes)

## Placeholder / Demo Images   <a href="#placeholder-image" id="placeholder-image"></a>

Demo data refers to sample or placeholder data that is used for demonstration or testing purposes. It is used to show how eClass LMS works, or to test the functionality of a eClass LMS or mobile application.

Any media – Images, icons or logos used in previews are not included in this item and you need to contact authors to get permission in case you want to use them in your commercial or non-commercial projects. Read help file for more details after you purchase the template.\
in demo content we also use placeholder images.&#x20;

## How to create PHP file info <a href="#php-info" id="php-info"></a>

**phpinfo();** is a built-in PHP function that outputs information about the PHP environment, configuration settings, and modules. This information can be useful for troubleshooting and understanding the PHP environment of a server or website. It can be used to check the version of PHP installed, as well as the values of various PHP settings, such as memory limits and file upload limits. It's important to note that, it is not recommended to use this function on a live website, as it will reveal sensitive information about the server, such as the version of PHP and installed extensions. It's recommended to use it only in the development environment for troubleshooting purposes.

Login to your Cpanel/Plesk/FTP - > go to /public folder -> create new file phpinfo.php ->&#x20;

Enter the following code in the text field:

```
<?php 
phpinfo();
?>
```

save file&#x20;

then  go visit your phpinfo.php file. You can do this by entering _yourwebsite.com/public/phpinfo.php_ in the browser

## proc\_open Enable  <a href="#proc-open" id="proc-open"></a>

"proc\_open" is a PHP function that allows you to execute a command in a new process and open pipes to/from the process.

To enable "proc\_open", make sure the "disable\_functions" directive in your PHP configuration file (php.ini) does not include "proc\_open". If it is included, remove it or comment it out (by adding a semicolon in front of it) to allow "proc\_open" to be used.

&#x20;**You should contact your hosting provider or web administrator to troubleshoot the problem and find a solution.**

## Video By Default Mute  <a href="#video-by-default-mute" id="video-by-default-mute"></a>

Auto playing audio is often discouraged because it can be a jarring and intrusive experience for users. By default, most modern browsers block auto-playing audio for this reason.

## Change Frontend Theme/ Layout <a href="#change-frontend-theme-layout" id="change-frontend-theme-layout"></a>

<figure><img src="https://481183837-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MlDwK4cHCVtu_-e2IHU%2Fuploads%2FwpAu9XC0LccSgPjgQSBD%2Fimage.png?alt=media&#x26;token=15dc877b-8fcc-46ce-993f-67d3d907f92f" alt=""><figcaption></figcaption></figure>
